These are some of the questions we are most frequently asked. If you do not find the answer to your query here, please do not hesitate to contact us.
SERVICES
Which language pairs do you translate?
All of them! We can translate any document from and into any world language.
What types of translations do you offer?
We can translate documents in practically any field: legal, commercial, scientific, economic, law, arts, advertising, marketing, communications, financial, IT, websites, contracts, European Union, patents, industrial, technical, medical/scientific, fiscal, publishing and general content documents.
Are your translations done by native speakers?
Yes. Our translators only translate into their mother tongue.
Can you maintain the page layout?
Always, and normally at no extra cost.
Do you accept urgent translations?
Always.
Do you work only for companies or for private individuals as well?
We welcome all paying customers, all of whom will receive the same level of customer service.
Do you accept small jobs of less than a page/"folder"?
Certainly. We also accept small jobs.
Does your translation agency have translators who translate from and into all languages?
Yes
How can I be sure of your agency's professionalism / experience / references?
All the services and products we offer, from simple commercial translations to the most specialised technical translations, are quality checked on receipt, during the translation process and prior to delivery.
If you are not completely satisfied with our services, we will refund you on request.
Click here to find out more and see the commitment and validity of this guarantee.
Click here to see our Client list.
In order to carry out the translation, do you need any information other than the actual document to be translated?
In order to ensure the highest quality, it is important for us to know the intended purpose and use of the document to be translated. This way of working together becomes the norm for regular customers.
Is it important to compile a glossary?
Glossaries are an essential tool to ensure continuity and consistency of language. They allow us to improve the overall quality of our translation service and always use the customer's specific terminology.
What is Computer Aided Translation (CAT)?
CAT (Computer Aided Translation) is software that creates an ideal working environment compatible with the specific requirements of translation. It maintains the page layout, helps translators (without, of course, replacing their indispensable professional skills) and allows:
- terminology to be consistent: the system makes it possible to update a specific terminology database;
- a team of translators to work on the same document at the same time while maintaining perfect consistency of terminology;
- the original formatting to be preserved: a special programme interface "hides" the formatting and style codes during translation and replaces them once it is complete.
Do you offer legalised or sworn translation services (birth certificates, marriage certificates, diplomas, wills, etc.), either sworn or not?
Yes, at the Court of Biella.
Do you also offer proofreading and revision of translations? Does this cost the same as translation?
"Revision" refers to reading, correcting and editing of a translation done by someone else. If the translation is of poor or mediocre quality, which can be the case with documents translated using automatic translation software or by non-native translators, we ask our customers to send us the original text as well. If the time required for the revision is similar to that required for carrying out a complete re-translation, we will inform the customer that the fee applied will be the same as that for a completely new translation.
Do you also translate personal documents such as certificates and academic diplomas?
Yes. Here is a list of some of the documents we translate (sworn translation if required):
Birth Certificates, Academic Certificates, Identity Documents, Marriage Certificates, Degree Certificates, Vehicle Registration Documents, Death Certificates, Academic Certificates, Specialist Qualification Certificates, Training Certificates, Driving Licences, Divorce Certificates, Curriculum Vitaes, Certificates of Pending Proceedings, Residence Certificates, Wills, Testimonials, Marital Status Certificates, Medical Certificates, Penal Certificates, Court Records, Vaccination Certificates.
What is the difference between translation and interpreting?
"Translating" means converting a text from its original (source) language into another (target) language, keeping the content and the meaning of the message intact.
"Interpreting", on the other hand, means orally transferring the meaning of a discussion from a source language to a target language, simultaneously, consecutively or by whispering.
Do you offer a simultaneous conference interpreting service?
Yes, although notice is required.
Where do you normally provide simultaneous conference interpreting services?
In Milan and Rome.
What is the difference between simultaneous, consecutive, chuchotage and liaison interpreting?
Simultaneous: this is suitable for conferences, seminars, large events and television and radio broadcasts. It requires sophisticated facilities and technical support, normally involving a booth and two simultaneous interpreters for each language. This type of translation requires an extremely high level of concentration, so simultaneous interpreters take turns, generally for about 20 minutes at a time, during which the resting interpreter helps the active one to consult the available material.
Consecutive: consecutive interpreting is used in situations where no simultaneous booths are provided and when the audience is relatively small, or if translation into a single language is sufficient. The speaker can choose to pause after each sentence or at certain intervals or to give the entire talk while the consecutive interpreter takes notes.
Chuchotage: this is required at conferences where an interpreter is needed due to the presence of a single person or a maximum of two people with different target languages. The interpreter sits behind the client(s) and "whispers" the simultaneous translation in the ear of the person concerned.
Liaison: liaison interpreters provide language interpreting support during meetings, trade fairs, guided tours, contracting, training courses, interviews and in many other situations of that nature involving two or more people or a small group.
What makes a good interpreter?
In order to be a good interpreter, it is not enough to speak two or more foreign languages perfectly. A good interpreter must possess a balanced mix of skills and linguistic knowledge combined with outstanding personal qualities, communication skills and flexibility.
PRICES
Do you offer a discount for online orders?
Yes, Click here to see the discounts we offer.
What do you offer that your competitors do not?
We always say yes.
We only use mother-tongue translators, we have ten years' experience in the field of translation, we deliver jobs accurately and promptly, we guarantee ongoing service and long-term presence, and we are capable of adapting to our customers' requirements and requested delivery times.
We have binding, several-year agreements for major contracts and can therefore guarantee our ongoing presence and availability over time.
Are you very far away from us?
Thanks to the Internet, we are closer than the company next door.
Why should I choose your organisation?
Because we offer a "Satisfaction or your money back" guarantee, which means: if you are not satisfied with us we will refundyour money immediately with no complex bureaucratic procedures. Click here to find out more and, most importantly, to see the guarantees we offer you free of charge.
Why are your prices so low?
We can guarantee competitive prices because we have low unit costs due to the high volume and steady flow of orders we receive.
In addition, our translators use modern equipment featuring the latest in information technology which makes it possible to increase the productivity of each translator and reduce costs while maintaining or raising the linguistic standard of the translated text.
How is the cost of translation calculated?
It is calculated per folder of 1375 characters (25 lines x 55 characters). We will always advise and agree the cost of any additional services (e.g. special formatting), sworn translations or particularly urgent jobs in writing before carrying out the assignment.
What other costs will I be billed for?
None except for VAT at 20% if applicable. For foreign customers not subject to VAT, the agreed sum shown on the invoice is the total sum agreed for the service provided.
Can you give me a quotation?
Right away! All you need to do is send us the text for translation (click here) and we will send you a free quote as quickly as possible. This figure will be binding for us but entails no obligation whatsoever on your part.
I need to order several translations. Do you offer any discounts?
Of course! click here to request a quote or send us an e-mail specifying the volume of work required and the desired delivery time. click here to find out more.
I need to translate a text with a lot of repetitions. Is there any price reduction for this?
Thanks to the use of CAT tools, if the text in question contains sentences that are repeated several times, without any significant changes, the translation will be faster and you will not have to pay for the repeated sentences. We ask that you notify us if this is the case so that we can give you a correct quotation.
How can I take advantage of discounts and promotional offers?
Click here for discounts!
Click here for promotional offers!
Are there any discounts for particularly long or ongoing translations?
Yes, we offer discounts in both cases. Click here.
How do I request a personalised quote?
Click here!
CONDITIONS OF SUPPLY
What are your conditions of supply?
Click here!
How do I send you the text to be translated?
Where possible, the document for translation should be sent in electronic format. Otherwise, it may be sent by any means (fax, post, CD or FTP), although this will make the translation process more laborious.
Can I send the text to be translated by fax or post?
Yes!
You've convinced me. Now how do I send you my document to be translated?
Preferably by e-mail (Click here), Otherwise by fax, ordinary post or, for very large documents, FTP.
How are the translations dispatched?
The completed translations can be sent in the following ways, according to the customer's preference: on paper (by post, fax or courier), as a protected data file (PDF), unprotected file (Word, Excel or Power Point) or certified (PEC) file.
No charge is made for dispatch.
For large files, FTP can be used for delivery.
When do you deliver?
Almost immediately!
Of course, each text is unique and requires a different degree of care and attention. Generally, one day's work is required to translate six to ten "folders". However, we can give you a more accurate indication of the delivery time after looking at the content of the text, the volume of work and your specific requirements for urgent translations. We can organise a work team dedicated to your order to reduce the delivery time.
How soon will I receive my translated text?
The delivery date for the translated text will be agreed with the customer on a case-by-case basis. We can normally deliver from 5 to 30 folders per day for each order. Click here for our conditions of supply and delivery times.
How can I pay you?
You can choose your preferred payment method from: bank transfer, credit card or Paypal.
Do I have to pay in advance?
For short translations, payment must be made prior to delivery.
For texts over a certain length, we ask for a deposit to be decided by mutual arrangement.
For your first order (and orders without guarantees), we require payment in advance.
If there are any problems with advance payment, we can agree another solution. Please remember that we are always true to our "Satisfaction or your money back" guarantee: Click here!
GUARANTEES
What guarantees do you offer to customers who buy online?
We offer a "Satisfaction or your money back" guarantee.
Can you guarantee the confidentiality of our information?
This is required by the Italian Penal Code (art. 622) and safeguarded by the Privacy Law and company security policies (DPS). Our company meets and complies with both these conditions.
What do you do with a translation once you have delivered it?
If the customer wishes, we "destroy" it, otherwise we save it in our "protected" computer archives for 5 years as part of the customer's translation history.
What guarantee do I have that my text is translated correctly?
The document for translation is entrusted to a mother-tongue translator selected according to his/her area of specialisation. The final translated document is revised by a second translator who checks that its quality and content match the original text.
If, after these two stages, you are not satisfied with the translation we have carried out, you can use the "Satisfaction or your money back" guarantee. You will be promptly refunded!
What is your financial capacity?
We have a turnover from 0.8 million euros and 3 to 4 year binding contracts, attesting to our commitment and ongoing market presence.
Click here to see our Client list.
How will my personal data be handled?
Personal data will only be used where strictly necessary for serving our clients and will not be divulged to third parties, in full compliance with Italian Law no. 675/96 regarding the protection of personal data. All other data will be deleted.
How long has your translation agency been in business?
We have been operating in the field of translation since 1998 as a company group.
Can I visit your headquarters?
No problem, but please telephone first.
On request, we can provide you with our company organisation chart, a list of our IT facilities and photos of our offices. Click here.
Can I see your offices?
Click here to see photos of our offices.
Do you have a company profile?
Click here.
